FAQ
Questions, answered
Short answers, written to be quoted. If yours is missing, write to us.
Choosing
Which of the six should I start with?+
Start with the set if you do not know your taste. If you do: Nuit Café for evenings, Jour Lumière for work, Fleur d'Oranger if you want one bottle for everything.
Can two of them be worn together?+
Yes. Île Douce over Grand Air gives a warm base under a fresh top; Fleur d'Oranger works as a clean layer under any of the others.
Wearing
How long does it actually last?+
4 to 8 hours depending on the scent, printed per bottle. EDP formulas last closer to 8 hours; the alcohol-free Île Douce and the citrus EDT sit around 4 to 6.
Is the alcohol-free one suitable for sensitive skin?+
Île Douce contains no alcohol, so it can be reapplied often. It is not a medical product and we recommend a patch test first.
Ordering
How do I pay?+
Submit the order here, then continue to our Ozon shop to pay. Put your Sky Elves order number in the Ozon note so we can match them.
Where do you ship?+
Cross-border from Europe to most markets, with tracking after confirmation. Duties may apply on arrival depending on your country.
Wholesale
What is the minimum order for resale?+
Minimums depend on market and channel. Send the partner form and we reply with MOQ, pricing tiers and lead time.